A key component of every successful service provider is knowledgeable and responsive technical support. Mobitech Global Systems offers two levels of annual care plan, standard and premium care with service levels to meet a wide range of needs. Call our customer services on a guide on our technical support process.
The level of technical support available depends on the kind of
Standard Care Plan
Essential Care is an annual agreement that provides Mobitech’s Online Support Center access, Technical Support services and Product Maintenance for four named contacts. Essential Care is required with the initial purchase of all mobitech’s products.
•Telephone Support during normal business hours
•Support Case Help — Target response time is four hours during normal business hours
•Named Key Contacts — You may designate four named Technical Contacts from your company who may contact mobitech Technical Support for all software issues and hardware related issues
Premium Care Plan
•In addition to what’s included in Essential Care, Premium Care pro-vides 24/7 Telephone Support for critical issues, expedited Support Services, priority routing of issues, a designated number, remote di-agnostics, and 10 named contacts.
Premium support services
• 24/7 Telephone Support
•Priority routing of all telephone support calls during normal busi-ness hours
•After-hours critical issue support for severity 1 and severity 2 is-sues is available all days of the week (including holidays)
•Designated / dedicated number
•Support Case Help — Target response time is one hour during normal business hours
•Priority routing of issues • Remote diagnostics (initiated with cli-ent authorization only)
•Named Key Contacts — Customers may designate 10 named Technical Con-tacts from their company who may contact with Mobitech Technical Support for all software and hardware related issues
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